rk99's Privacy Policy —
Your Information, Our Responsibility

1 Introduction & Purpose

rk99 is a trusted online entertainment and betting platform in Bangladesh. We place the highest importance on our users' privacy. The purpose of this privacy policy is to clearly inform you what kind of information we collect, why we collect it, and how we use and protect that information.

rk99 uses SSL encryption technology to ensure your security. Your personal information is never sold or transferred to any third party — that is our commitment.

This policy should be read together with our Terms & Conditions. Both documents together form the complete framework for using our services.

2 What Information We Collect

While using the rk99 platform, we may collect various types of information. The details are listed below:

2.1 Personally Identifiable Information

• Full name and date of birth
• Email address and mobile number
• National ID (NID) or passport number (for identity verification)
• Residential address

2.2 Financial Information

• bKash, Nagad, or Rocket account number (for processing transactions)
• Deposit and withdrawal history
• Transaction amounts and dates

2.3 Technical Information

• IP address and device information
• Browser type and version
• Usage patterns and duration on the site
• Cookie and session data
• Referral source (where you came from before visiting our site)

2.4 Gaming Activity Information

• Betting history and preferred game categories
• Bonus claim and usage records
• Duration of activity on the site

3 How We Collect Information

rk99 collects information in the following ways:

3.1 Directly Provided

You provide information directly to us when filling out account registration, login, deposit, or withdrawal forms. This is the most common method.

3.2 Automatic Collection

When you browse the rk99 website, some information is automatically collected through cookies, web beacons, and similar technologies. This information is used to improve the site's performance.

3.3 Received from Third Parties

For identity verification or fraud prevention, information may sometimes be verified through trusted third-party services. Even in such cases, the user's privacy remains fully protected.

4 Purpose of Using Information

rk99 uses your information only for the following legitimate purposes:

• Account Management: To create, verify, and maintain your account.
• Financial Transactions: To process deposits and withdrawals through bKash, Nagad, and Rocket.
• Service Improvement: To improve site content and services for a better experience.
• Customer Support: To quickly resolve any issues or questions you may have.
• Security & Fraud Prevention: To verify authorized transactions and detect suspicious activity.
• Legal Compliance: To comply with applicable laws and regulations.
• Promotional Communications: To inform you about bonus offers and updates, with your consent.
• Responsible Gaming: To ensure user protection under our Responsible Gaming policy.

5 Data Storage & Security

rk99 takes the highest level of technical measures to protect user data. Our security framework ensures the following:

5.1 Technical Security

• SSL (Secure Socket Layer) encryption is used for all data transmission.
• Stored data is secured using industry-standard encryption methods.
• Regular security audits and vulnerability assessments are conducted.
• Firewalls and access controls are active to prevent unauthorized access.

5.2 Organizational Security

• Only authorized personnel can access personal information on a need-to-know basis.
• All staff are bound by confidentiality agreements.
• Regular training on data security is provided.

5.3 Data Retention Period

Information is retained for as long as your account is active and for as long as required afterward for legal or business purposes. Once an account is closed and the designated period has passed, information is securely deleted.

6 Sharing Information with Third Parties

rk99 never sells your personal information. However, in specific circumstances, information may be shared with third parties on a limited basis:

6.1 Payment Processors

Information necessary to process transactions through bKash, Nagad, and Rocket is shared with the relevant payment gateways. This information is used solely for processing transactions.

6.2 Legal Authorities

Information may be provided in response to valid requests from government authorities or law enforcement agencies under applicable Bangladeshi law. In such cases, we always provide only the minimum necessary information.

6.3 Technology Service Providers

We work with trusted technology partners to operate the site. These partners are bound by strict confidentiality agreements and receive only limited information for specific tasks.

7 Cookie Policy

Cookies are small data files stored in your browser. rk99 uses the following types of cookies:

7.1 Essential Cookies

These cookies are required for the core functionality of the site. They are used to maintain login sessions and ensure security. Without these cookies, the site will not function properly.

7.2 Functional Cookies

These cookies remember your preferences (language, display settings, etc.) so you do not have to reconfigure your settings each time you visit the site.

7.3 Analytics Cookies

These cookies are used to understand how popular different sections of the site are and where improvements can be made. This data is analyzed in completely anonymous form.

You have the option to disable cookies in your browser settings. Please note that disabling essential cookies may limit some features of the site.

8 User Rights

Every user of rk99 holds the following rights regarding their personal information:

8.1 Right to Access

You can find out at any time what information we hold about you. You can request this information by going to account settings or by contacting our support team.

8.2 Right to Correction

If any of your information is incorrect or incomplete, you can request that it be corrected. We will make the correction as quickly as possible.

8.3 Right to Deletion

In certain circumstances, you can request that your information be deleted. However, some information may need to be retained due to legal obligations or ongoing disputes.

8.4 Right to Opt Out of Promotional Communications

You can request at any time to stop receiving promotional emails or messages. This can be done through account settings or directly through our support team.

8.5 Right to Data Portability

You can request to receive your information in an organized, commonly used format.

9 Protection of Minors' Information

rk99 is a responsible platform. Our services are for users aged 21 and above only. We do not knowingly collect information from any minor.

If we are informed that a minor's information exists in our system, we will delete it immediately and close the associated account.

For our detailed policy on protecting minors, please visit the Responsible Gaming page.

10 Policy Changes & Updates

rk99 reserves the right to update this privacy policy over time. If any significant changes are made, we will:

• Post the new update date on this page.
• Where applicable, notify registered users by email.
• A notice may be displayed after logging in to the site.

Continued use of the site after any changes will be considered as your acceptance of the new policy. We therefore recommend visiting this page regularly.

11 International Data Transfers

rk99's servers and data processing infrastructure operate in accordance with international standards. In some cases, your information may be processed on servers located outside Bangladesh.

For such transfers, we ensure that adequate data protection measures are in place at the destination and that international privacy standards are being followed.

12 Contact & Complaints

If you have any questions, comments, or complaints about this privacy policy, we are always ready to help. Contact us at:

• Email: [email protected]
• Live Chat: Available directly on the site 24/7
• Language: Support is available in Bengali and English

We are committed to responding to any privacy-related inquiry promptly and courteously. Your trust and confidence is rk99's greatest asset.