Frequently Asked Questions
Answers to all your questions about rk99
Accounts, payments, betting, mobile use, or security — this page compiles direct answers to the questions Bangladeshi players ask most about every aspect of rk99.
rk99 is a safe and reliable online betting and casino platform for players in Bangladesh. What to do if your mobile connection drops, how to withdraw money via bKash or Nagad, which markets are most popular in BPL matches, how to keep your account secure — detailed answers to all these questions are organised below in four sections. If you don't find what you need, contact our 24/7 live chat support.
All Questions & Answers
Mobile Use
If the connection is lost, the rk99 server automatically holds your session. Once you reconnect, the result of that round or bet will be reflected correctly. If the connection drops during a slot spin or fishing round, your balance will update after the round ends. When your internet comes back, refresh the page — things usually sort themselves out.
On Android, open Chrome, tap the three-dot menu in the top right corner, go to Settings → Privacy and Security → Clear Browsing Data, select "Cached images and files" and "Cookies", then clear them. On iPhone with Safari, go to Settings → Safari → Clear History and Website Data. Then reopen rk99 — the page will load much faster.
rk99 runs on any modern smartphone, tablet, or computer. The site works fully on Android 8 and above, iOS 13 and above, and any updated desktop browser (Chrome, Firefox, Edge, Safari). No separate app download is needed — you can play directly from the browser.
On Android Chrome, open rk99, then select "Add to Home screen" from the top menu — the site icon will appear directly on your home screen. On iPhone Safari, tap the Share button at the bottom, then select "Add to Home Screen". This is a PWA shortcut; no separate app gets installed.
BPL & International Matches
Yes, accumulator or "parlay" bets are fully available at rk99. You can add multiple selections from different matches to a single bet slip. The odds of each selection are multiplied together to form the final odds, so a big win is possible even from a small stake. However, if any one selection is wrong, the entire bet is lost, so think carefully before placing your bet.
The most played markets at rk99 are Match Winner, Toss Winner, Runs in the First Over, Top Batter, Top Bowler, First Innings Score, and Over/Under markets. These markets are even more active during the BPL season and at T20 World Cup.
If a match is officially declared a no-result or abandoned, the related bets are generally voided and the full stake is returned to your account balance. In an accumulator bet, that selection is removed and the bet is recalculated with the remaining selections. Check the site's Terms and Conditions page for specific rules.
Yes, rk99 offers in-play or live betting. Even after a match starts, odds update in real time and you can place bets right then. For example, in a match like Bangladesh vs India, markets such as how many runs will be scored in the next over while a team is batting are available live.
The main markets (Match Winner, Over/Under, Top Batter, etc.) are available for IPL and ICC tournaments as well. However, some special markets may be added depending on the tournament, such as Tournament Winner or Which team will reach the final. rk99 regularly covers major international cricket events.
How to Withdraw Money
The minimum withdrawal amount from rk99 is ৳1,000. This limit is the same for all three methods — bKash, Nagad, and Rocket. Before requesting a withdrawal, make sure your balance has at least ৳1,000 and that any applicable wagering requirements have been met.
Withdrawal requests generally take between 15 minutes and 2 hours to process. In most cases, the funds reach your bKash, Nagad, or Rocket account within that time. During busy periods or if additional verification is needed, it may take a little longer, but it should be completed within 2 hours at most.
For the welcome bonus, the wagering requirement is 15 times, and it applies only to the bonus amount — not the deposit amount. For example, if you deposit ৳1,000 and receive a ৳1,500 bonus, you need to wager ৳1,500 × 15 = ৳22,500 before you can withdraw the bonus winnings. If the conditions are not met, only the original deposit portion can be withdrawn.
No, for security reasons rk99 only processes withdrawals to a bKash, Nagad, or Rocket number registered in the account holder's own name. Withdrawal requests to a wallet in someone else's name will not be approved. This is done to prevent fraud and to protect your funds.
Yes, rk99's payment system is active 24 hours a day, 7 days a week. Withdrawal requests submitted at night or on Fridays and Saturdays are processed within 15 minutes to 2 hours as well. If you encounter any issues, contact our 24/7 live chat support.
A pending status means the request is going through the verification process. It is usually resolved within 2 hours. If it remains pending for more than 2 hours, contact us via live chat or at [email protected] with your request reference number and the team will resolve it promptly.
Security & Privacy
No genuine representative of rk99, bKash, Nagad, or Rocket will ever ask for your OTP, PIN, or password over the phone or in a chat. If someone asks for this information, it is an attempted scam — never share it. Block the call or message immediately and report it to our support team.
Scammers create fake sites that look identical but have a slightly different domain name (such as extra numbers or altered spelling). Always verify rk99.mom in your browser's address bar and check that there is a lock (🔒) icon next to it. Rather than clicking unfamiliar links from social media or messages, type the address directly into the address bar.
Use a password of at least 12 characters that combines uppercase and lowercase letters, numbers, and special characters (such as !, @, #). Do not use your date of birth, phone number, or any easily guessable word. Do not use your rk99 password on any other site. You can use a trusted password manager to keep your secure password safe.
First, change your password if you can. Then immediately contact rk99 via live chat or at [email protected] to request a temporary suspension of your account. At the same time, change your bKash or Nagad PIN. The support team will verify your identity and help secure your account.
rk99 uses SSL encryption to keep user data secure. Your personal information is not sold to third parties for advertising or marketing purposes. Only the necessary information is securely transmitted for payment processing. Visit the Privacy Policy page for the full details.
Still have questions?
Our support team is always ready to help in both Bengali and English. Contact us directly via live chat or send an email for any issue — you'll get a quick resolution.
Log in to rk9924/7 Live Chat
Visit the site and open the live chat window directly — talk to us in Bengali at any time.
Email Support
[email protected] — write to us by email for detailed issues and get a quick reply.